From the police……Trading Standards

Trading Standards have received a number of complaints about unsolicited visits from doorstep traders offering gardening, building and driveway works. These complaints often mention poor quality work, excessive costs, and even sometimes elderly people being driven to the bank to withdraw cash.

By law, doorstep traders have to give you written information before you agree to a contract – including their name and address, how much the work will cost and how long it will take to complete. They also have to give you a written notice telling you about your right to a 14 day cooling off period – although you can decide to have work done during this period, if you want to.

Trading Standards always advise not to enter into contracts with unsolicited visitors to your home. Take your time and always get 3 quotes for any work that you want to be done. Always get a second opinion if you are told by an unsolicited visitor that you need work doing to your home. If you want advice, details of approved traders, or to complain about a doorstep trader, please call Citizens Advice on 03454 040506. If you feel threatened by a doorstep caller, contact the police. That’s Citizens Advice on 03454 040506 for any information regarding approved traders. Thank you